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Cancellation Right

4. Instructions on the Right to Cancel

The right to cancel

Consumers do have the right to cancel a contract on the following terms, whereby a consumer is any natural person who enters into a legal transaction for purposes, which cannot be assigned to their business or self-employed professional activity.

You have the right to cancel this contract within fourteen days without specifying the reason for cancellation.

You have fourteen days to cancel from the date

  •  you or any third person assigned by you who was not the shipper has or had accepted the merchandise after you have ordered one product or several products on one unified order and the product or products is or are delivered together;
  •  you or any third person assigned by you who was not the shipper has or had accepted the  last merchandise after you have ordered several products on one unified order and the products are delivered separately;
  • you or any third person assigned by you who was not the shipper has or had accepted the  last  partial shipment or the last piece if you have ordered merchandise shipped in several partial shipments or pieces;

If there are several of the above-referenced alternatives, then the cancellation term only begins once you or the third person assigned by you who is not the shipper has or had accepted the last partial shipment or the last piece. 

To exercise your cancellation right, you simply inform us (KWON KG, Unterfeldring 3, 85256 Vierkirchen, Germany, telephone ++49 8139 88-311, fax ++49 8139 88 701 and e-mail: info@kwon.com) of your decision to cancel the contract by sending a clear statement (e.g. a letter send by postal service, fax or e-mail). You can use the attached cancellation template; however, it is not required for you to use.

To comply with the cancellation period, it is sufficient to send the cancellation notice prior to the expiration of the cancellation period.

Consequences of the cancellation

If you cancel this contract, we must repay all payments received from you including shipping charges (with the exception of any additional costs incurred as a result that you have selected another type of delivery method than the least expensive standard shipment method offered by us) immediately and no later than within fourteen days from the date we received your notice of cancellation of the contract. We will repay your money in the same manner you have applied during the original transaction unless otherwise expressly agreed with you. Under no circumstances will we charge you any fees for the repayment. We can refuse repayment until we receive the returned products or until you have proven that you have returned the products depending on whatever date comes first. 

 

You have to return or hand back the merchandise immediately to us (KWON.KG) and in any case, no later than within fourteen days from the date on which you have notified us of your cancelling the contract. You have complied with the deadline if you ship the products prior to the expiration of fourteen days.

 

You must pay the costs of returning goods that can be sent as parcels. You must also pay the direct costs of returning goods that cannot be sent as parcels. These costs are estimated at max. EUR 10.000,00. You shall only be liable for any loss in value of the goods if this loss in value is due to handling other than what is necessary to ascertain the nature, properties and functioning of the goods.

 

4.2. The right of revocation does not apply on contracts for the supply of goods produced according to customer specifications or clearly tailored to personal need or for the delivery of audio or video recordings or of software where the seal on the data carriers has been broken by the consumer. 

4.3. Please avoid damaging and contamination. Resend the goods by possibilities in the original wrapping including all accessories and if necessary use additional packaging. In case you do not possess the original wrapping anymore, carry about adequate packing in order to avoid eventual compensation request due to transport damaging.

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